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A losing psychiatrist facing Google

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The psychiatrist's office that has sued for the removal of its Google page and three anonymous comments, July 10. Nicolas Leblanc / item for M The World magazine

The psychiatrist prefers to sit behind his wooden desk rather than on his orange couch. But that day, it's up to Yvan * to entrust his daily troubles. Above him, black-and-white photos of the streets of Saint-Petersburg, the city where he studied medicine, hide matriochkas on shelves. filled with books on moral harassment, self-esteem and neurolinguistic programming for dummies.

On his computer, Yvan displays the source of his worries for several months: his 2 stars out of 5 on Google, the most visited platform in the world. This liberal psychiatrist in Metz receives in his office to trace his fight against the multinational that ended July 16 before the tribunal de grande instance of Metz. His request: the removal of his Google page and three anonymous comments. The judges gave reason to the American ogre. The doctor has not even been able to get the identity of the uncomfortable users.

Rating system

However, the quasi-quinquainaire will not change search browsers. Â € œI recognize all that they have brought to our medical practice thanks to this ease of access to informationâ €, He says. But when Yvan attacks Google in January, it is also, he says, for the cause of his colleagues. Because the whole profession is shaken by this scoring system.

It all starts in December 2018, when the psychiatrist finds out "With surprise" opinions that emphasize his "Lack of empathy", his "Ten minute talks" and the  «payments of the deduction of fees ». He reiterates all these allegations and understands that they are the cause of the holes that are multiplying in his schedule. "Before, I received about fifteen new patients a week, believes there. Today, I'm two or three. AT"

Psychiatrist's first reflex: ask for help from his computer friends. "We can not do much, that's God Google," he says. They even advise him to call on a private detective to find the names behind the anonymous notices. On a personal level, the psychiatrist, who lived until the age of 18 in Lebanon, in a region controlled by the army of Hafez Al-Assad, lives very badly these attacks. "I told myself that I would not let anyone make me sick and that I had to act in the legal framework that I was allowed to do. AT"